TABLE OF CONTENTS – LINKS:
- Definitions and General Information
- Your Agreement to This Policy PERSONAL INFORMATION
- Personal Information We Collect
- Why We Collect Personal Information
- How We Collect Personal Information
- Use and Access of Your Personal Information By Others MISCELLANEOUS PRIVACY INFORMATION
- Links to Other Websites
- Do Not Track
- Promotional Communications
- Accuracy of Your Personal Information and How to Update It
- Compliance With Laws
- Children’s Privacy
- U.S.-Based Information Storage and International Transfer
- Changes to This Policy SECURITY
- General Security Provisions; Disclaimer of Liability
- Protection of Your Sensitive Credit Card Data
- Protection of Your Connection and Communications With Our Site
ELEARNINGLAUNCHPAD.COM PRIVACY AND SECURITY POLICY
last revised: Jan 3 2019
Definitions and General Information
DAR Solutions LLC (“Company’” or “us” or “our” or “we”), of which “eLearning Launchpad” is an assumed name (registered in Illinois), operates this website, eLearningLaunchpad.com, including all web pages within the elearninglaunchpad.com domain and any sub-domains thereof that we have now or in the future. The eLearningLaunchpad.com website, the information, services, content, and features contained on or accessed through the website, including all sub-domains, all pages, and all links contained therein will be collectively referred to as the “Site” in this Privacy and Security Policy. This Privacy and Security Policy is referred to as the “Policy”.
The Site is provided by the Company, to describe, offer for sale, and support the placement and fulfillment of orders for instructor-led TOGAF certification training courses in both face-to-face classroom format and live “virtual” online format, and such courses will be referred to as a “Course” in this Policy. Through the Site or other channels, the Company may also provide licenses to various training products, which may be software-based interactive learning modules or other types of training documents or materials made available in electronic and/or physical form, and all such licensed products will be collectively referred to as “Training Materials” in this Policy.
The services, products, Courses, and licensed Training Materials offered by us through the Site or other channels will be collectively referred to as “Our Offerings” in this Policy. A user of our Site, including a purchaser of Our Offerings, and any other person for whom a user or purchaser may represent and provide information about (such as attendees for an ordered Course, or the users (or licensees) of ordered Training Materials), are collectively referred to as “user” or “visitor” or “you” or “your” in this Policy.
Your Agreement to This Policy
By using our Site, communicating via our Chat interface, communicating via our Contact form or other forms, ordering, using, or attending any Course, ordering or using any Training Materials (as defined above) whether purchased separately or acquired as part of a purchased Course, or otherwise ordering or using any other products or services offered by us, you agree to this Policy, and you also affirm that you are age 18 or older, and that you are authorized to represent any company, group, organization, or other individuals about whom you provide information when ordering or using any Course, Training Materials, or other products or services offered by us. IF YOU DO NOT AGREE TO THE TERMS OF THIS POLICY, OR DO NOT MEET THE AFOREMENTIONED REQUIREMENTS, DO NOT USE THE SITE, NOR ITS FORMS/INTERFACES, AND DO NOT ATTEMPT TO ORDER OR USE ANY PRODUCTS OR SERVICES OFFERED THROUGH THE SITE.Top
Personal Information We Collect
The types of personal information collected when using and placing orders on our Site depends on a variety of factors. Information may be collected about you (including information about other persons related to an order, such as coordination contacts, Course attendees, or those to receive access to Training Materials). This information may include, but is not limited to:
- Your Name, physical and e-mail address, mailing address, and contact phone number(s);
- Information and messages that you voluntarily supply/send via our Site’s interfaces and forms, including our “Chat” and “Leave Message” interfaces/forms and our Contact Us page form;
- Your credit or debit card number, expiration date, and card verification number (see the “Protection…” section below on how sensitive credit card data is handled and protected in a PCI-compliant manner);
- Your demographic information, such as your location, IP Address, purchasing profile on our site, profile of your path to, and browsing within the Site (including interactions on the Site, time spent on pages, the referring page or path taken to reach the Site, and number of times you’ve visited our site), the name of your network or internet service provider, and information about the company or organization you represent and your relationship with it; and
- Your company’s or organization’s information, including, but not limited to name, address, training room location, and contact phone number.
See the three “SECURITY” sections further below in this Policy on how personal information is protected.Top
Why We Collect Personal Information
Our Company’s primary purpose for collecting your personal and your company/organization information is to facilitate the placement and payment of your orders for the products and services offered on the Site, to allow you to create an account on the Site that enables you to place and pay for orders and access information relating to your orders, to allow us to coordinate, plan, fulfill, and deliver your orders, to prevent multiple unpaid Course orders from the same user or location, and to allow us to respond and effectively support you when you contact us via Chat or other forms on the Site. Company may also collect certain personal information to understand general patterns of how our visitors access, use, and navigate through our site so that we can improve our marketing campaigns, Site effectiveness, and Site usability. In addition we may from time to time review your usage of the site to be able to better provide you with information about products or services that we believe may be interest to you.Top
How We Collect Personal Information
The personal information we collect may be captured from a variety of sources or actions associated with various pages on our Site. These sources and actions include, but are not limited to:
- New account creation to support management of orders and access to ordered materials;
- Voluntary submissions (e.g., responses to surveys, requests for information on our products or those of our advertisers or marketing partners, or general use of our Chat or “Contact Us” forms and interfaces);
- Placing orders for Courses, our Training Materials, or other products and services; and
- Site usage patterns of visitors, and related visitor info, to assist us in assessing the effectiveness of our Site content and design to various types of users. This collection and analysis may be supported by industry-standard tools such as Google Analytics (the privacy aspects of this tool are covered under Google’s policy, which also describes ways to disable Google Analytics on your browser), and by LiveChat, a highly secure third party software service (SaaS) that we use to collect, store, manage, analyze and report (for us only) information associated with Site visitors and their use of our Site’s live Chat and “Leave Message” system (see LiveChat Inc’s Privacy and Security policies).
See the three “SECURITY” sections further below in this Policy on how personal information is protected.Top
Use and Access of Your Personal Information By Others
As a general rule, Company will not make the personal information gathered by our Site available to anyone outside of Company and its affiliates, except as instructed by you or where required to comply with law. Please note, however, that there are several exceptions to this policy.
First, if we use service providers, these service providers may have access to your personal information to perform contractually specified services on behalf of Company or you, including but not limited to service providers for credit card processing and secure provisioning of licensed materials that have restricted access protections. Second, if you indicate that you are interested in receiving information about a particular third party’s products/services, or you opt to receive certain products or services through Company, we may provide your personal information to that third party for purposes of fulfilling your request(s). With respect to service providers, Company may contractually require that all personal information be kept confidential. Additionally, Company takes reasonable steps to ensure that third parties receiving information about you at your request maintain the confidentially of that information.
For the fulfillment of certain self-paced e-learning course orders, we rely on a third party company (Good E-Learning, based in the UK) to deliver the course to users via their online e-learning platform. For such course orders, we provide user name and email information to this third party so that they may establish an account and login credentials for the user on the third party’s online e-learning platform, as is required for each user to access such a course. This third party does not share user information with any other party except for those directly involved in the delivery and support of such e-learning courses.
As mentioned above, Google Analytics and LiveChat Inc’s third party services (and their secure servers) are used to support visitor analytics with respect to behavior on our Site and collection, storage, and reporting (for us only) of pertinent visitor information collected when arriving at, or navigating within the Site, as well as to support the live Chat and “Leave Message” services on our Site.Top
MISCELLANEOUS PRIVACY INFORMATION
Links to Other Websites
Company may provide links to one or more other websites (outside of the elearninglaunchpad.com domain) that are not controlled or managed by us. We encourage you to read the individual privacy policies of such sites before providing any of your personal information to them.Top
Information collected, stored, and/or analyzed via cookies and scripts allows us to support your ordering and fulfillment processes, to communicate and coordinate with those making inquiries or ordering our products and services, to improve the Site user experience, to inhibit multiple orders under certain circumstances, and to improve the quality and effectiveness of our Site’s content and navigation. We do not share information collected from cookies and scripts with any third parties aside from Google Analytics, LiveChat Inc., Good Elearning (for e-learning course orders only) and a few service providers that are essential to placing and fulfilling orders (such as our credit card processor and providers of material publishing, shipping, downloading, and digital rights management services).
All browsers provide a means to disable cookies and/or scripts. However, doing so may prevent you from being able to view or perform certain functions on our Site, including logging in to an account or placing new orders.Top
Do Not Track
The Company takes privacy and security very seriously, and strives to put our customers first in all aspects of our business. With regard to Do Not Track (DNT), our position is that a standard has not been adopted to this day, and therefore we do not use DNT signals, or otherwise respond to such signals in browsers because no DNT standard has been adopted. Nonetheless, if a customer wishes to purchase any Course, Training Materials, or other products or services we provide, without using the Site or its ordering pages, please simply contact us by phone or email to make other arrangements.Top
We may, at our discretion, contact users via email to offer and/or promote products and services, or provide other related information, on a periodic basis (no more than one communication per week) where we believe such information may be of interest to you. Users whom we may contact include those that have placed or started orders with us, registered an account on our Site, emailed us, subscribed to our news, or otherwise contacted us about our offerings. You may opt out of any such email communication by using any “opt out” or “unsubscribe” links/procedures that may be provided in our emails, or by simply contacting us and informing us that you do not wish such communications.Top
Accuracy of Your Personal Information and How to Update It
You are responsible for periodically checking to ensure that your personal information included in the Site is updated and correct. Your account information (associated with orders) can be checked and edited in the page(s) and links found in the “My Account” page of our Site.Top
Compliance With Laws
We will disclose your personal or demographic information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site and Our Offerings.Top
Only persons age 18 or older have permission to make an account on our Site, to place orders on our Site, or to otherwise use any services or forms on our Site. Our Site and Our Offerings do not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.Top
U.S.-Based Information Storage and International Transfer
Any personal or demographic information and all other information which we collect on Site will be stored and processed on our servers located in the United States. If you reside outside the United States, you consent to the collection, transfer, storage and processing of any information from your country to the United States. As required by our Terms and Conditions, only U.S. residents and U.S. companies, using U.S.-based accounts for payments, are permitted to use or place orders on our Site. Note that data pertaining to Site visitor analytics, live Chat and “Leave Message” communications, and fulfillment of e-learning course orders, involves third party companies and services (Google Analytics, LiveChat, and Good Elearning) which may store information on servers located outside of the U.S.Top
Changes to This Policy
General Security Provisions; Disclaimer of Liability
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you. You agree that we shall not, under any circumstances, be held responsible or liable to you for any damages of any kind whatsoever related to any information or transmissions that are accessed by third parties illegally or without authorization through our Site and/or network.
Our Site and server, as well as those our third party service providers, use proven, highly-secure industry-standard technologies and platforms, best-practice server and application configurations, firewall settings that aggressively block intrusions, and other best-practice access restriction mechanisms. Beyond these general protections, the following two sections describe more specific protection mechanisms that we use 1) for protecting sensitive credit card data and 2) for securely encrypting the communications between you and our Site.Top
Protection of Your Sensitive Credit Card Data
We define “sensitive credit card data” as the 3-digit Card Verification Code (CVC) and the card’s full account number (but not the last 4 digits of the account which we may store on our Site for use in presenting your order records and invoices on your eLearning Launchpad account pages). When you pay for an order on our Site using a credit card, we do not collect, transmit, process or store sensitive credit card data on our server, but rather we rely on special secured input field elements and scripts provided from the secure servers of our fully PCI-compliant credit card processor, Stripe Inc.
All collection, transmission, and processing of sensitive credit card data is carried out directly with, and only by Stripe’s servers, inline input field elements, and scripts. The Stripe credit card data entry form is integrated into the visual presentation of our Site’s checkout page via “iframe” elements that are loaded from the Stripe server; this iframe approach securely separates the Stripe form fields, related data (including user entries on the credit card form), and related scripts from all the other pages, data, and scripts served by our Site.
Stripe has been audited by a PCI-certified auditor and is certified to “PCI Service Provider Level 1” (the most stringent level of certification available in the payments industry), and makes use of best-in-class security tools and practices to maintain a high level of security. For further information on the security aspects of Stripe’s service, see Stripe’s security information.
Based on our use of Stripe’s PCI-compliant service (a third party service) and our other security measures as described in this Policy, we are compliant with the PCI SAQ-A requirements that apply to our Site.Top
Site Authentication and Encryption Protection of Your Connection With Our Site
Beyond the special measures described in the section above for sensitive credit card data, our entire site is also protected by an EV (Extended Validation) SSL certificate. In addition to securely encrypting all your communications with our site, EV SSL provides the highest level of trust and authentication by validating eLearning Launchpad (a registered assumed name of DAR Solutions, LLC) as the true legal entity that owns and controls this website. The presence of our Site’s EV SSL and secure encryption is clearly indicated by the green lock icon and validated company name displayed in your browser’s address bar, as well as the “https” protcol identifier in the URL of all Site pages. The Site’s EV SSL securely encrypts all communications between your browser and any page on our site, including all forms and fields in which you might enter information and all pages which may display your information. The Site’s EV SSL encryption uses a strong protocol (TLS 1.2), a strong key exchange, and a strong set of ciphers. To see further details about the Site’s EV SSL certificate and encryption technologies used by our Site, click the green lock icon that is next to our URL in your browser’s address bar (information format and detail will vary depending on your browser). The Site’s Certification Authority and certificate provider is Comodo CA (now owned by Sectigo).
We use the “SSL Server Test” from Qualys SSL Labs as an independent means to verify the integrity and robustness of our Site’s SSL certificate-related security provisions. Our Site receives a grade of “A” from this test, indicating an excellent SSL security configuration is in place. This test is a highly respected industry-standard benchmark evaluation that performs a deep and comprehensive analysis of the configuration of an SSL-based web server such as ours; testing covers the support the Site provides for all the various SSL and TLS protocol versions, all the cipher suites, and simulates negotiation with various browser and operating system types, followed by grading based on use of current best practice.Top